PassportCard International Health Insurance is 100% ready to protect you also from COVID-19

COVID-19 Information

We are here for you

Especially now, with the outburst of COVID-19 , we at PassportCard have answers to your concerns.


For us at PassportCard, your  health and wellbeing are our highest priority. Therefore, we provide you below with questions-and-answers about our services with regards to COVID-19.

With PassportCard you are able to consult with, and when possible, receive prescriptions from our 24/7 on-call medical team of MD Medicus and dozens of service providers. We also have special benefits that are tailored for you and your family, such as childcare upon parents’ hospitalization.

What is COVID-19?

Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV).

Coronavirus disease (COVID-19) is a new strain that was discovered in 2019 and has not been previously identified in humans.

Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death. 

(World Health Organization)

Most updated news regarding the COVID-19 outbreak:

What should I do to keep safe?

We highly suggest to keep all measures recommended by the WHO.

All our insured customers are entitled to 24/7 on-call medical advice by MD-Medicus in German, as part of our coverage plans.

Does PassportCard policy cover for medical expenses related to the COVID-19 outbreak?

Yes, the policy covers medical expenses according to the table of benefits and the insurance plan purchased.

All plans cover: Inpatient treatment in case of infection will be covered under the policy, subject to the underwriting conditions set at the time of acceptance.  

COVID-19 detection tests will also be considered a medical expense in circumstances that justify testing in case suspicious symptoms or clear exposure to a patient diagnosed with Coronavirus.

Is it possible to purchase a worldwide including USA coverage under the PassportCard policy?

Yes. Please contact us at +49 (0)40 46 00 20 222.

Can I consult online with a German Doctor?

Yes. Our 24/7 telemedicine service in partnership with dozens of service providers (please see the list below) including MD-Medicus who are available with German Doctors to consult our customers on COVID-19 or any other medical issue.
Please contact us at +49 (0)40 46 00 20 222.

Is PassportCard customer contact center operating as usual in these days?

Yes, PassportCard contact center is operating inhouse 24/7 from Hamburg in German, and continues to provide service to all our customers around the world. 

Can a customer infected by COVID-19 be evacuated back to Germany?

Each case is examined individually.  Currently most countries in the world prevent entry of COVID-19 diagnosed patients from abroad and apply new restrictions on a daily basis. Companies operating emergency medical evacuation avoid evacuating COVID-19 patients. Considerations depend on the availability of medical staff who are capable of making such a transfer with the consent of a hospital to receive a COVID-19 patient coming from another country, and most importantly, the consent of the authorities in the receiving country to accept a COVID-19 patient into the country. 

How can I get tested for COVID-19?

Each country has published its rules and conditions for conducting the tests.  When appropriate symptoms appear and/or you were exposed to a COVID-19 patient, please contact the local health authorities (for example: US 911 or CDC hotline, UK 111) or consult with a physician.

Does PassportCard have special guidelines for its policyholders at this time?

We choose to adopt the World Health Organization guidelines that have so far been proven to be effective. We recommend our customers to retain social distancing, stay at home as much as possible, maintain strict hygiene, and refrain from travels abroad.

For any question or additional information on our International Private Medical Insurance Plans, do not hesitate to contact us at:

PassportCard Deutschland GmbH, underwritten by AWP Health & Life S.A., member of the Allianz Group.

The information presented above is as of the date of its publication, in accordance to the various developments and the instructions of official bodies. The Company reserves the right to change and adapt its answers and work procedures to any development of the situation, including insurance acceptance procedures and claims processing procedures. The aforementioned is subject to the benefit limits as set in the Terms and Conditions of the Policy.

Who are your leading Telemedicine network providers?

Country Telemdicine provider
    Germany    MdMedicus
    EU    MdMedicus
    USA    Amwell , DoctorOnDemand
    UK    PHC, GPDQ
    Russia    MCR
    Thailand    AsianAssistance
    Argentina    AssistCard
    Hungary    FirstMed
    Romania    Regina Maria
    Bulgaria    CityClinic
    Israel    Talk2Doc, Medasis
    Former USSR countries    AP

PassportCard Krankenversicherung hat 5,00 von 5 Sternen von 6 Bewertungen auf eKomi | Auslandskrankenversicherung für Expats