PassportCard Deutschland GmbH Reviews with

Expat health insurance
you'll fall in love with

With no out-of-pocket, no paperwork, our team of experts in Hamburg and our telemedicine service are here for you 24/7

PassportCardGet A Quote

Expat health insurance
you'll fall in love with

With no out-of-pocket, no paperwork, our team of experts in Hamburg and our telemedicine service are here for you 24/7

PassportCardGet A Quote


PassportCard Deutschland GmbH Reviews with

Your service around the world

Medical care that feels just like home

We offer you comprehensive health insurance abroad with 24/7 customer care and telemedicine services including medical repatriation. In the event of a claim, we will take care of your health issues with our 24/7 customer service from Hamburg. You can also consult with an experienced medical team with our 24/7 telemedicine service with German doctors and a medically trained team from the comfort of your home. We answer within only 10 seconds and our customer satisfaction rate is over 3.5 times the average of other insurers.


The innovation for modern expats

No out-of-pocket
for medical costs

Real-time payment instead of long claim processes. PassportCard pays your medical treatments on the spot in real-time. By paying with your Passportcard there are no out-of-pocket payments. No paperwork or long claims processing, no surprises.

  • whats_app

    Contact us 24/7 before your medical appointment. Please note the use of the card is not applicable in the US.

  • aufladen

    Load the card - we will load the card with sufficient funds to pay your medical bill.

  • einsetzen

    Swipe to pay - Just swipe the card like a normal debit card to pay the Doctor and you’re done.


The beginning of a new age

PassportCard global benefits
for the patient, doctor and employer

24/7 medizinische Hilfe

24/7 customer care

We are available from our Hamburg office around the clock. Our team of experts in Hamburg are at your service 24\7.



Our medical experts are here 24\7 to support you. You can consult with an experienced medical team member over the phone from the comfort of your home.


No out of pocket, our card pays the doctor´s or the pharmacy´s invoice. If a doctor accepts Mastercard they’ll accept you.


No Claims forms, No Hassle

No need to submit claim forms or wait for approvals and reimbursements. We will load money onto your PassportCard, where and when you need it.

Our plans

We have designed a range of solutions offering varied levels of cover to suit your needs in partnership with Allianz. All our products offer comprehensive hospitalization coverage, not only in your country of destination, but in the entire region it is part of.

  • PassportCard PREMIUM gives you peace of mind with our most comprehensive and best cover we offer with special benefits that keeps you well and show how much we care.

  • PassportCard COMFORT offers you all the benefits a solid expat-plan needs to have. 

  • PassportCard COMPACT If you are looking for a basic coverage that covers you when you really need it – this plan is your choice.

  • Our plans include medical-travel coverage for emergency cases whilst you are travelling abroad, regardless of your chosen country of destination or zone of coverage.

  • Our plans include the benefit of payment with the PassportCard (not in the US), according to the card’s terms of use and the terms and conditions of the policy.


Der beginn einer neuen Ara




That’s What Our Customers Say

Your customer service is a great advantage for me because I can speak my mother tongue. I was looked after by Ms Sabine. You can’t get a better service than this. She called me daily to ask about my well-being etc. This was EXCELLENT service and everything went smoothly. Your company can really count itself lucky to have such good employees. Thank you very much for this first-class service and the kind and helpful words from Ms. Sabine.


First of all, I would like to thank you personally! You were a great help, in particular to my husband, he could always count on your support and everything went like clockwork whenever you were involved! For this a very very big thank you!! I would also like to thank the whole PassportCard team very much, especially for the wonderful flower arrangement that was delivered to me last week! I have never experienced anything like it from any insurance company in my life!!


I have requested my broker from AA Insurance to contact you in order to get a certificate which confirms the coverage of Covid 19 treatment. Within two days I received the document.... that’s an amazing service and I thank you so much for it. Very well done, please go on like that.


The service is exceptional, the advisers are very helpful and clear and have resolved the issues for me. It's very clear that you have a skilled workforce and I encourage you to keep it that way.


Very fast response and great customer service


Quick and easy communication with managers Very useful and comfortable mobile app. Comfortable use of debit card as insurance card.


The best customer service


Good services – value for money


I was admitted in December and was impressed by how fast treatment was approved and direct payment to the Hospital was arranged. This was literally within minutes.


That’s What Our Customers Say

What a service. I had to use PassportCard for the first time today - and from the very first contact I received perfect service. The explanation, comprehensibility, speed, solution - everything went great. My contact person stayed on the line until really all questions were clarified. I did not have to wait or call back again. What more can you ask for? I felt like I was surrounded by good friends or as if I had a personal assistant. Everything was done perfectly in my interest and I didn't even have to say a word. I wish there were many more companies like PassportCard. Thank you very much !!!!


That’s What Our Customers Say

I would like to thank you for your dedicated and professional care during my pregnancy and birth. In Australia I had a complicated pregnancy. I was accompanied personally and professionally by the customer service the whole time. I would especially like to mention Dar Batzir. The relationship with Dar began during my pregnancy, continued with personal support during my hospital stay, my birth and afterwards. I did not feel that Dar looked after me as an insurance customer care agent", but as a sensitive and caring person. It was a great relief for me to always have the same contact person in such a large company. The expert and sensitive care made it easy to handle all medical treatments so far away abroad. The bureaucratic effort was totally minimal and the reimbursements worked out smoothly. Once again my sincere thanks for this.


That’s What Our Customers Say

Your employees are incredible. Even if they don't have all the answers at hand, they do everything they can to help and find a solution. Their telephone availability is exceptional. There is actually no waiting time at all! My contact person was incredibly caring. She assured me at the beginning of the conversation that she would take care of everything. She called the clinic and in fact everything was taken care of perfectly. Excellent service, polite, sensitive and solution-oriented. It was really a pleasure. Definitely the best insurance company I have worked with in my life. Thank you very much.


PassportCard Assist Mobile App

Our mobile app gives you even more freedom to access our services from anywhere. Keep track of your plan wherever you go.


Everywhere you go

Beyond borders, from any continent, you can choose to chat with us on WhatsApp whenever and wherever you need us.
Please do not send us sensitive or medical information over WhatsApp. For additional information please visit our Privacy Policy.
To start, simply add our WhatsApp number to your phone's contact list:
+ 49 170 210 1616

Let's WhatsApp
Let's WhatsApp