Yes, PassportCard was specifically developed for people living abroad long-term. Whether you’re alone, with a partner, or as a family – you receive comprehensive healthcare coverage with worldwide validity, direct payment at the doctor’s office, and personal customer support.

Unlike many other expat insurances, PassportCard covers medical costs in real time through a prepaid card – so you never have to pay out-of-pocket or submit claims. You also benefit from global coverage, free choice of doctors, 24/7 customer support, a user-friendly app, and integrated telemedicine offering medical advice via video or phone – ideal for expats with a flexible lifestyle.

PassportCard provides worldwide coverage – even for frequent country changes. Coverage is valid in Europe, Asia, North and South America, and many other regions. Exceptions apply only to countries under international sanctions, official travel warnings, or severe security risks – such as North Korea or active war zones.

You’ll find a full list of excluded countries in our current insurance terms and conditions. If you have any questions, feel free to call us at +49 40 46 00 20 222.

It’s simple: Before your doctor’s appointment, contact us via app or phone. We’ll top up your PassportCard with the required amount – and you pay on the spot. No paperwork, no advance payment – and available digitally through your wallet.

You can sign up anytime – by phone only, no matter where you are. This way we can tailor our support to your situation. Once the contract is confirmed, you’ll receive all documents conveniently by email.

Depending on your plan: doctor visits, hospital stays, medication, preventive checkups, pregnancy, psychological support, emergencies. Everything is easy to manage via the app or with help from our service team.

Yes – many of our members live abroad with their families. We offer suitable plans with full benefits and personalized protection for families.

In an emergency, call our international emergency service immediately – available 24/7 at +49 40 46 00 20 333. We’ll guide you to the nearest suitable medical facility. We coordinate care and make sure you’re treated as quickly as possible. If needed, we’ll arrange transportation or hospital admission. And just like always – no advance payment is required.

You can cancel the contract flexibly upon your return. Important: Make sure to arrange your reentry into the German health insurance system early, as PassportCard only provides coverage abroad.

You can easily add your physical PassportCard to your digital wallet (Apple Wallet, Google Wallet, or Samsung Wallet). Open your wallet app, select “Add card” or “Loyalty card”, and scan the front of your PassportCard. Alternatively, you can also enter the card details manually.

Yes, the digital version of your PassportCard in your wallet is just as valid as the physical card. It contains all relevant details to identify yourself as an insured person at a doctor’s office or medical facility.